Ford’s Mobile Services Program Expands to the Escape SUV

 Ford has launched a successful Mobile Service program that will now include the Escape SUVs.

Customer Satisfaction

Scarpace shared that providing mobile service has created a brand new subculture in the dealerships and how they approach the consumer experience. Their Escape mobile service unit is presently supporting resolving up to ten customer recalls a day. Participating Ford dealers provide complimentary remote service, including Pickup & Delivery and mobile service to customers.

Ford Escape

When it comes to the Escape, there’s one for every person. That being said, the Escape is buildable, a satisfying vehicle for all. It has three distinctive engine choices and has available All-Wheel Drive with AWD Disconnect. A little detail on what AWD disconnect does, the system detects when AWD isn’t needed. It disconnects the rear driveline, using only the front wheels to propel the vehicle. It’s also packed with advanced technology like:

• Pre-Collision Assist
• Blind Spot Information System
• Active Park Assist
• Intelligent Adaptive Cruise Control
• Lane Keeping System

Program

More and more people are looking for remote services. Ford has listened to these requests as they announced that they had expanded their Mobil Service program to the Escape SUVs. This will allow customers more convenience when it comes to automobile services. Ford is focused on having almost 1,000 Escape SUVs to be used as Mobile Service vehicles through year’s end, giving smaller-volume dealers a greater affordable manner to deliver Mobile Service and larger dealers a way to supplement their present supply. The Escape even frees up service bays at dealerships and offers clients greater convenient choices on how and where they want vehicle service. Customer use of Ford remote services has increased by 45 percent since Q4 of 2022. 

“Adding the Escape to the mobile maintenance fleet now gives our smaller-volume dealers the ability to provide this convenient service to more customers,” said Todd Rabourn, North America Regional CX Director, Experience Implementation. “These Escape vehicles are hitting the road to provide everything from software updates to light repairs, plus offering the ability to accelerate how we resolve current recalls.”

Each Escape operating as a Mobile Service automobile will be fitted with a jumper cable charger, inverter, harness, and tools supplied by the dealer.

“We already have one mobile service van in operation, and it’s on the road constantly, doing light repairs and recall work,” said Carm Scarpace, dealer partner at Westfield Ford. “Adding an Escape to our fleet is really helping us serve customers faster and more efficiently on their terms.”

Participation in Ford’s Mobile Service program is voluntary, and as soon as enrolled, dealers can make use of a 22/23 Model Year Ford Escape they have got in inventory or order a unit. The exterior colorings of Oxford White, Star White & Iconic Silver, and a specialized wrap will suggest that the car is a Mobile Service unit. All motors withinside the program must have embedded Wi-Fi or have an approach for internet access.

Kenny Ross Ford South 

With Ford increasing the Mobile Services program to the Ford Escape, it shows different companies that this is the future. Ford has released this program, and it has shown proven success. Come on into Kenny Ross Ford South and take advantage of all Ford automobiles have to offer.