Customer Testimonials
Service was good. Prices are high. They cleaned my truck which is always a plus.
Nick was extremely personable and knowledgeable, the finance guy not so much. At least tell me your name and offer a handshake, it's just common courtesy
Keegan is friendly, knowledgeable and helpful. He kept me updated on repair status and notified me is a timely manner when the car was ready. Paula Mooney is the best service dept manager. Paula’s crew is friendly, knowledgeable and customer focused.
Everything was done with a professional additude. Would recommend to other people I am very satisfied
Hannah Joseph who was my sales representative was a delightful hard working young lady that exhibited Great customer service skills and was also very well versed in her Product knowledge, she took her time and made me feel very relaxed and like Family. Ray was a very nice gentleman who after working on it for a while secured a very low interest rate for me, again Ray was a regular guy, very knowledgeable and a true Professional, just like Hannah. I have told all my friends and family about the Great overall experience I had at Kenny Ross Ford South.
... Read More DealerRater - Jun 16, 2025
Surprised me how fast they could do the work and it's a lot quieter now too.
Couldn't be happier with everyone I've worked with. The purchase was easy and fair and the service since has exceeded my expectations.
Mark in service was fantastic. He took care of all the repair things that my Bronco Sport needed and all being very informative and helpful.
Everyone was very nice and work with me very well to make a deal very please with the service
Everyone was awesome from my call with Jen to my making the appointment with Ally. Keegan was great also and the two young men who came to pick up my car were fantastic
Paula was so unbelievably helpful. She helped me use my ford points, and get my rebate card. Thank you so much !!!
Hannah worked extremely hard making me happy.a+ service.i buy another vehicle with her again
Service was fantastic as usual. Everyone was friendly and respectful. I would recommend this dealer
Just bought a 2025 bronco. Nick was my salesman. Very easy to work with an very responsive. Definitely recommend. Every one was very nice there.
Great experience, Repairs explained in detail Kayla very knowledgeable , friendly and a pleasure to deal with.
The man who checked me in and out, I believe his name was Mark was very helpful. I appreciated the video that was texted to me telling me the work that needed done during my inspection. He also was very helpful in informing me of the credit that I had so that I could apply it to my service.
From the get go I was very stressed as I don't like driving through cities, But when I got to Kenny Ross Ford South I met my sales representative Hannah Joseph, Hannah is a Very genuine person, she greeted me and thanked me for coming into the dealership as we previously just had phone contact, Hannah was the Only Ford representative that actually contacted me from multiple Ford dealerships I was checking online. Although I have Cochran Ford basically right down the street from where I live I decided that since Hannah showed such interest in helping me with ... Read More Google - May 30, 2025
Was treated well by all.
I had a fantastic experience purchasing my new Bronco at Kenny Ross Castle Shannon. My salesperson, Hannah Joseph, was incredibly helpful, knowledgeable, patient and attentive, taking the time to understand my needs and finding the perfect options for me. The financing process was also smooth and easy, and the price was fair and transparent. I would highly recommend Hannah to anyone looking for a new car, and I also recommend to get a Bronco Sport. Driving it is simply one of the best experiences I have ever had. Perfect score for the whole Kenny Ross team! Miguel A.
Consistently excellent service…love the new video review/summary - very transparent and next level approach!!
My name is Joe Neger, I'm originally from Long Island New York and in my 70 years of Multiple careers many of which were supported with the use of Interpersonal and communications skills. With saying that I would very much love to convey my extreme delight and gratitude to the Wonderful Sales Representative that navigated and helped me in researching several vehicle options. Hannah Joseph is her name, and from the get go she reached out to me in a very Friendly and Very Professional manner, when she invited me to contact her on the phone I was very impressed ... Read More Facebook - May 29, 2025
Awesome buying experience with great people. Fast, easy, and fair
Great experience. Smooth transaction from start to finish. Jeremy was wonderful and easy to deal with.
I always have a good experience dealing with the staff at Kenny Ross. They are pleasant and efficient.
Thank you for the courtesy shuttle and for accomplishing the recall work with the state inspection. It saved me another visit to the dealership. Kam and Keegan were the two service advisors I dealt with and they were polite, professional and efficient. No wasted time. Thank you
Kaeley and Ray did an outstanding job at Kenny Ross Ford South on a new Bronco.
Ky was friendly and helpful, I have nothing to complain about. Overall satisfied. Wish everyone well
Nick was doing everything possible to try to make a good and pleasureable experience for us and stayed 2 hours after hours
Alex and Ray did a fabulous job in making sure I got the vehicle I wanted. Great team work and I had the best experience with this dealership. Thank you.
Ky Jones and Ray Glunt were very friendly and helpful
Another good experience with Kenny Ross Ford South.
Service dept and kayla are wonderful have been going there for 14 years wouldn't go anywhere else
Excellent experience. Met all of my service needs and expectations. Delivered on time as promised
Good service ..fair price… get me in and out.
Great service team. Everyone I spoke with was very kind and frequently checked in with me about my vehicle.
Nick was amazing! Easiest car buying experience I’ve ever had!
They always do a great job for me.
Kaeley was awesome! She helped me figure out a really good deal for my car. Ray was extremely helpful and I got a great rate!
Everyone is always so kind and helpful and the service is fast and reliable! Thank you!
Ky was the best. He is so kind, helpful and very informative! Ray was also very helpful!
Great experience Ky and Ray were extremely helpful ! Made the experience great and would recommend to anyone who is a first time buyer !
Professional, knowledgeable (Nick) salesman; just a great experience from start to finish!
Friendly and professional staff. Easily scheduled appointment. Service technician provided a comprehensive overview of my vehicle’s condition that was easy to understand.
Awesome experience buying a truck! Mike Buch and the sales guy Nick were awesome! Finance guy ray was great too!
Friendly and knowledgeable people. Kayla ROCKEY was extremely helpful. Quick service finished before I expected it to be done.
They have helped me several times, however the time before this, I was mostly disappointed. I made another appointment for the 2nd check engine light and was told this was covered by a "recall". So, this time it was fixed & the inconvenience was minor.
Great staff! Pleasant and helpful, and quick to complete work. Will return for tires soon!
Hannah the sales person was great and I’ll be back to buy another car from her in the future
needed a battery called dealership put in touch with Mark and he set me up right away for service within the hour. Great experience at this dealership. I definitely will continue getting my car serviced here.
We had a great experience at this dealership! Jeremy was very professional and helped us with choosing our Ford Maverick! Ray in financing was very thorough and the whole process was smooth. We appreciated them staying late to work with us.
Appreciate working with Kaeley and Ray. My fifth vehicle here.
Alex was my salesman. He did a wonderful job explaining the vehicle I purchased. Extremely personable and pleasant.
Everyone at the dealership was really friendly and knowledgeable. We could not be happier with the Bronco.
I recently bought a new vehicle from Kenny Ross South and had a great experience. Alex was incredibly helpful as I picked out my new car. The process was easy and straightforward and everyone I interacted with was professional and friendly.
Everything when smooth. Changed my mine on the vehicle at the last minute. Went in for Maverick left with a bronco
My sales man, Nick, was great! Met me at the door, friendly, Very knowledgeable, answered every question (probably multiple times). Ray, the finance guy was easy to work with Explained all my warranty options so I could Understand and helped me make informed decisions. Overall great experience!!
Great service and great communication with this team. Being new to the area, I didn't buy my truck here, but will the next for sure will be a with the Kenny Ross Ford South vehicle!
The people at this dealership are friendly, efficient and knowledgeable. I was very satisfied with my experience.
Ky was great to work with. Personable and no pressure whatsoever. If you are looking for a Ford this is the place. Ray explained the financing thoroughly and processed our vehicle quickly. A+
I had interest in a Bronco Sport. Ky Jones took me on several test drives, and showed me all their features. After a few weeks of consideration I ended up purchasing an Escape Hybrid. I absolutely love it. Anyone who rides in it is impressed. Ky kept in casual contact without any pressure while l made a decision. It was a pleasure to do business with him.
From the very beginning to the final purchase of the vehicle. Every person involved in the sale At Kenny Ross South were knowledgeable, helpful, Professional and efficient. My overall experience was positive.
Worked out well for both of us. Fast and efficient. Finance was professional and well trained.
Love my new Bronco Badlands! Jeremy made the experience worry free. Everything happened in a timely fashion. Highly recommend.
After I selected a vehicle the purchasing process was very efficient. Cassandra in the finance department is very good at her job. She explained everything in detail and with a smile. I recommend she gets a raise. Also the salesman, Alex is very knowledgeable about the vehicles. Overall, a great experience.
Quick service and good customer support. I'll be bringing my car for service routinely.
Jeremy did a fantastic job with me when trading in my truck for a newer 2021 Ford Explorer ST. Only downfall, please note that this dealership automatically added $2,000 of services onto the price of their vehicles on items that I didn’t need/want. No getting around that. Almost caused me to leave and find another dealership. Other than that. My experience was very nice. Wished it didn’t take 3-1/2 hours though.
Service was fast. I didn't have to wait long or car to be ready. Thanks
Drove from Ohio (4 hours one way) last week to get the car I spotted online. Fell in love with it! Nice people to work with at the dealership!
Took my 2022 Ford Maverick with 50,000 miles to this dealer yesterday for a routine oil change and state inspection/emissions. I get called a few hours later from service saying your vehicle is due for x,y, and z at 50,000 miles and recommended by ford. I say, okay let’s do that if it’s due. I arrive today and get handed $900 bill upon with almost 0 description of what was even performed. I have called and left a vm, emailed, tried to contact them and have gotten crickets. The only service I explicitly remember him mentioning over the phone was a ... Read More Google - Apr 23, 2025
Service was timely and explained in advance. No unexpected charges. Staff was courteous and professional.
Great experience. Many thanks Ky and Ray.
Alex and Ray were absolutely incredible! 10/10 experience! They totally deserve a free lunch!
I discovered another problem after I picked up vehicle and dealer did not hesitate to make it right!
Alex was super helpful as I looked for a new car! Super great experience Ray was also wonderful for financing
Great car buying experience. The sales team worked collaboratively to find the clvehicle I wanted
Nick and Cassie were fantastic and helped make my car buying experience easy and enjoyable. They were informative and not pushy on anything. Highly recommend!
This is a complete reveal and rebuttal of my previous review, which i have removed. After seeing the review Kenny Ross Ford contacted me, came out, and quickly addressed and corrected the matter. They have more than corrected my previous opinion! In ithis they have not only regained my trust as a customer they have elevated my expectation of service. In the words of my submarine brethren, Bravo Zulu.
Great experience at Kenny Ross. Our salesman,Jeremy, was fantastic. Took us through the whole process and helped us after the purchase to get everything set up. Wonderful to work with. The finance manager, Ray, was also excellent. The entire process of purchasing the car was great. Go see Jeremy and get your next car.
Alex was fantastic to deal with and Cassandra made the finance part smooth and fast. The music in the dealership is Terrible
I enjoyed shopping with Kyron, he spent a lot of time showing me details and differences between vehicles so I could make a choice. Cassandra was quick and pleasant to finance car
Sales and Finance team made this seamless transaction, highly recommend Alex and Cassandra as they made my new car experience as easy as it can get!
Jeremy was very helpful in answering all of my questions and helping in making my decision on purchasing a vehicle. Cassie was also very helpful with the purchase.
Alex and Cassie were very helpful.Alex helped me get exactly what I needed and communication was excellent. Cassie was so nice and very efficient!
Hannah and Cassie did a great job. Very professional and friendly.
Made the appointment time we wanted. Dropped the car off and picked it up when it was done. Cameron, the service rep, was great. I appreciated how much time he gave me regarding any questions I had.
Prompt, professional and personable service. Persistent problem was identified and addressed. Three day loaner vehicle service was perfect.
Amazing dealership! John and kaeley were the most patient and easy people to work with. They go above and beyond for their customers and it truly shows. I got a bronco sport and absolutely love it. Would have not been possibly without those too!
Hannah and Ray G. were awesome!!! Hanna showed me all the great features of my vehicle and Ray battled and got me one heck of a deal! They just made a new loyal customer!
Another outstanding experience with the Kenny Ross Service Department. A 40,000 mile check for my Mach E took 1 phone call to schedule, one text message to re-schedule (my fault), and I was able to bring the car in the following business day. Can't ask for better than that. The work was done in <2 hours while I waited, and I was out of there. Outstanding customer service.
The service department is fast and efficient. The service people are well knowledged and friendly.
No complaints. Appointment was made for my convenience. Every thing went well. I was in and out.
Hannah J. And Ray G. made this car buying experience so easy. Friendly and efficient. Highly recommend. Thank you both!
Kamryn was very helpful. Great experience. Hope to come back when I need additional service.
Great experience buying a car! Hannah in Sales and Cassie in Finance were really helpful and knowledgable. Thanks! I love my new car.